PRIVACY POLICY

1. INTRODUCTION

1.1 This Privacy Policy (the "Privacy Policy") explains how our game collects, uses, stores, shares, and otherwise processes the personal information of individuals who access or use our Services, in accordance with applicable data protection and privacy laws ("Applicable Privacy Laws").

This Privacy Policy applies to all personal information that we collect or control, including information processed on our behalf by third-party service providers engaged to support the operation of our Services.

1.2 We are committed to protecting your privacy and handling your personal information responsibly. We take our obligations under Applicable Privacy Laws seriously and strive to ensure that personal information is processed in a lawful, fair, and transparent manner.

For the purposes of this Privacy Policy, our websites, games, mobile applications, and any related products or services are collectively referred to as the "Services."

1.3 For purposes of this Privacy Policy, "User," "you," and "your" mean any individual who registers for an account, accesses, or otherwise uses the Services through any platform or device made available by us.

1.4 We understand the importance of safeguarding your personal information and are committed to protecting it through appropriate administrative, technical, and organizational measures.

This Privacy Policy describes, among other things:

2. WHEN WILL WE COLLECT YOUR PERSONAL DATA

2.1 We collect personal information only where permitted by applicable law. In most cases, we collect such information when you voluntarily provide it to us, either directly or through a person or entity that you have authorized to act on your behalf (an "Authorized Representative").

Where required by Applicable Privacy Laws, we will inform you of the purposes for which your personal information is collected and obtain your consent before collecting, using, or processing your personal information. We will also obtain your consent before using your personal information for any new purpose that has not previously been disclosed to you, unless otherwise permitted or required by applicable law.

2.2 Depending on how you use the Services, we may collect personal information in the following circumstances:

(a) When you create or register an Account, including information such as your chosen nickname, or profile information obtained from linked third-party accounts (such as Facebook, Google, Apple, or other supported login providers), including your display name and profile picture.

(b) When you access the Services using a guest account, including your guest nickname or other identifiers associated with your guest profile.

(c) When you participate in surveys, questionnaires, promotions, or other user research activities offered through the Services, including any information you choose to provide.

(d) When you purchase products or services through the Services or complete transactions using payment providers authorized by us.

(e) When you link your Account with third-party platforms or social media services, or use social features that integrate with such services, in accordance with the applicable third-party provider's terms and privacy policies.

(f) When you access or use the Services, communicate with us, or interact with other users through the Services. This may include technical information, usage data, and information collected through cookies or similar technologies.

3. CATEGORIES OF INFORMATION WE COLLECT

Depending on how you use the Services, we may collect and process the following categories of personal information:

(a) Account Registration Information:
When you register an Account, we may collect information necessary to create and manage your Account, including your username, date of birth, age, gender, email address, phone number, password, verification code, OpenID, and other account identifiers. This information is used to authenticate your identity, provide access to the Services, and for the purposes described in this Privacy Policy.

(b) Profile Information:
Where supported by the Services, you may choose to personalize your profile by selecting a display name, creating a personal status or signature, uploading a profile image, or providing other profile information.

(c) Communications and Chat Data:
If you use communication features available through the Services, such as in-game chat, we may collect and process your chat records and related communication data. Where applicable, we use appropriate security measures, including end-to-end encryption, to help protect such communications.

(d) Survey and Research Information:
If you voluntarily participate in surveys, questionnaires, or other research activities, we may collect the information and responses that you choose to provide.

(e) Event and Promotion Information:
If you participate in contests, campaigns, giveaways, or other promotional activities offered through the Services, we may collect information necessary to administer those activities, including your name, User ID, nickname, email address, mobile phone number, and country or region. If you are eligible to receive a prize, we may also request your mailing address or other delivery information. Information relating to your participation may be associated with your Account.

(f) Gameplay Information:
We collect information generated through your use of the Services, including your game progress, experience points, levels, scores, achievements, gameplay statistics, and similar in-game activity. This information helps us operate the Services, personalize your gaming experience, improve game features, and better understand how users interact with the Services.

(g) Device, Network, and Technical Information:
When you use the Services, we may automatically collect certain technical information about your device and network environment. This may include your IP address, approximate location, network status, device identifiers, device name and model, operating system version, language settings, time zone, screen resolution, screen DPI, memory information, processor and graphics hardware details, MAC address, IMEI (where applicable), and other device configuration information.

We may also collect diagnostic and performance information, including registration and login timestamps, game version, error logs, crash reports, stack traces, abnormal process data, and other technical information necessary to identify, troubleshoot, and resolve service or performance issues. This information may also be used to optimize server selection, adjust graphics settings, improve compatibility across devices, and provide technical support.

(h) Advertising and Marketing Information:
We may collect your advertising identifier (such as your Advertising ID), certain device information, and limited profile information to measure the effectiveness of our advertising and marketing activities. Where permitted by applicable law, we may also use a hashed or otherwise de-identified version of your email address, including email addresses obtained through linked third-party login providers, to evaluate and improve the performance of our advertising campaigns using appropriate technical and organizational safeguards.

(i) Payment and Transaction Information:
If you make purchases through the Services, we or our authorized payment service providers may collect information required to process your transactions. This may include payment details, billing information, transaction records, purchase history, virtual currency balances, membership status, reward points, and other information relating to your purchases. Depending on the payment method used, payment information may include your name, payment card details, billing address, and other information necessary to complete the transaction.

(j) Customer Support Information:
When you contact our customer support team, we may collect information relating to your request, including support ticket identifiers, communications with our support representatives, and any information you choose to provide. This information is used to investigate issues, respond to inquiries, and improve the quality of our Services.

(k) Marketing Preferences and Communications:
We may collect information about your marketing preferences, communication preferences, and your interactions with communications sent by us or our service providers in order to personalize our communications, manage your preferences, and improve our marketing activities.

(l) Account Security Information:
To protect your Account and maintain the security of the Services, we may collect and process security-related information, including login history, authentication records, password changes, and other account security events.

(m) Anti-Cheat and Fraud Prevention:
To maintain a fair and secure gaming environment, we may collect and analyze certain information to detect, investigate, and prevent cheating, fraud, unauthorized access, or other activities that may compromise the integrity of the Services. This may include identifying unauthorized software, modifications, plugins, automation tools, or other technologies that interfere with the normal operation of the Services. Information collected for these purposes will be used solely to protect the security, integrity, and fairness of gameplay.

(n) Additional Information:
From time to time, certain features or Services may require us to collect additional categories of personal information. Where this occurs, we will provide supplementary privacy notices or other appropriate disclosures explaining how such information will be collected, used, and processed.

To provide, improve, and personalize the Services, we may combine personal information collected through the Services with information obtained from our affiliates, business partners, or authorized third-party service providers, including information associated with linked third-party accounts. We will do so only where permitted by applicable law, including where we have obtained your consent or another valid legal basis for such processing.

The Services may also include links to, or integrations with, third-party products or services, such as social media platforms, sharing features, or third-party login services. Your use of those third-party services is governed by the applicable privacy policies and terms of the respective third parties, and this Privacy Policy does not apply to their collection or processing of your information.

3.2 Information We Receive from Third Parties:

(a) Linked Third-Party Account Information: If you choose to access the Services using a social media account or another third-party account, we may receive certain information associated with that account from the applicable provider. Such information may be linked to your Account and used in accordance with this Privacy Policy.

(b) Demographic and Location Information: We may receive demographic information and approximate location information, such as a general geographic location derived from your IP address, to help us understand our users and improve the Services.

(c) Fraud Prevention Information: We may receive information from our partners and service providers to detect, investigate, and prevent fraudulent activities, including payment fraud, refund abuse, advertising fraud, and other misuse of the Services.

(d) Platform and Transaction Information: We may receive information from platform operators, app stores, and authorized payment providers to verify purchases, subscriptions, and other transactions carried out through the Services.

(e) Advertising and Analytics Information: We may receive information from advertising, analytics, and measurement partners to evaluate the effectiveness of our marketing campaigns, better understand how users interact with the Services, and improve the performance and functionality of the Services.

4. COOKIES

We use cookies and similar technologies, including web beacons, log files, scripts, and eTags (collectively, "Cookies"), to operate, improve, and personalize the Services and enhance your overall user experience. Cookies are small data files stored on your device that enable certain features and functionality of the Services. Subject to your browser or device settings, you may choose to accept, block, or delete Cookies at any time. You may also configure your browser or device to notify you before Cookies are stored. Please note that if you disable or refuse certain Cookies, some features or functionality of the Services may not operate properly or may become unavailable.

5. HOW WE USE YOUR PERSONAL INFORMATION

5.1 We will/may use the information for the following purposes:

5.1.1 to create your account for the Game in accordance with your request;

5.1.2 generate username and open id, to store your Game data (including level and progress) with your profile;

5.1.3 to contact or communicate with you by telephone, SMS and/or fax messages, email and/or postal mail or other means to manage and/or administer your relationship with us or your use of our services;

5.1.4 to maintain a record of your transaction history;

5.1.5 to manage, operate, provide and/or administer your use of and/or access to our Services (including, without limitation, your preferences), as well as your relationship and Account with us;

5.1.6 for identification and/or verification; (where applicable)

5.1.7 to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;

5.1.8 If you enable chat services (audio or text) then we will process such data in order to deliver your messages to other users;

5.1.9 for security and verification purposes; identify and address bugs and assess game function for optimize action; anti-hacking, solve game crashes and optimize compatibility of devices with the game; and to combat users registering for multiple accounts;

5.1.10 to provide country/region leader board rankings or any other similar features or functions, we may determine your country/region based on your IP address;

5.1.11 to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;

5.1.12 to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;

5.1.13 to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on us or related corporations or affiliates;

5.1.14 for marketing and, advertising for any marketing activities where permissible under applicable law, and in this regard, to recommend products and/or services relevant to your interests, to send you by various mediums and modes (including email or SMS) of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom We may collaborate or tie up with) that We (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters or marketing materials from us and from our related companies;

5.1.15 other purposes which are permissible under applicable law and which we notify you of at the time of obtaining your consent.

5.2 Such purposes may not be the case because the purposes for which we will collect/may collect, use, disclose or process your personal data depend on the circumstances at hand. However, unless Privacy Laws permit processing of applicable data without your consent, we will notify you of other purposes at the time we obtain your consent.

6. HOW WE SHARE, TRANSFER AND DISCLOSE YOUR PERSONAL INFORMATION

6.1 Share

We value the protection of your personal information, which is an important basis and part of the products and services we provide to you. We will only collect and use your personal information for the purposes and within the scope of this Policy or as required by law and regulations, and will keep it strictly confidential. In general, we will not share your personal information with any company, organization or individual, except in the following cases:

(a) with your prior consent;

(b) where the sharing of your personal information is required by applicable law, regulation, legal process, governmental compulsion or judicial decision;

(c) to the extent required or permitted by law, it is necessary to provide your personal information to third parties in order to protect us, its users or the public from harm to their interests, property or safety;

(d) your personal information may be shared among our affiliated companies. We will only share personal information that is necessary and such sharing is subject to the stated purposes of this Policy. If an affiliate wishes to change the purpose of processing personal information, it will again seek your authorized consent;

6.2 Transfer

We will not transfer your personal information to any company, organization or individual, except for the following:

(a) Transferring with obtaining explicit consent: after obtaining your explicit consent, we will transfer your personal information to other parties;

(b) Provision in accordance with applicable laws and regulations, requirements of legal proceedings, and mandatory administrative or judicial requirements as may be necessary;

(c) In the event of a merger, acquisition, transfer of assets, bankruptcy and liquidation or similar transaction involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this Policy before we require the company or organization to seek your authorized consent again.

6.3 Disclosure

We will only disclose your personal information publicly when:

(a) After obtaining your express consent;

(b) Disclosure based on law: We may disclose your personal information publicly if compelled to do so by law, legal process, litigation or governmental authority.

6.4 Without Your Prior Consent

In accordance with relevant laws and regulations and national standards, we may share, transfer, and publicly disclose personal information without obtaining your prior authorized consent in the following cases:

(a) In connection with the performance of our obligations under laws and regulations;

(b) Directly related to national security and national defence security;

(c) Directly related to public safety, public health, and significant public interests;

(d) Directly related to crime investigation, prosecution, trial and execution of judgments, etc.;

(e) For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of personal information or other individuals but where it is difficult to obtain his or her consent;

(f) Personal information disclosed to the public by the subject of the personal information himself/herself;

(g) Personal information collected from information that is legally and publicly disclosed, such as legal news reports, government information disclosure and other channels.

In accordance with the law, sharing, transferring or publicly disclosing personal information that has been de-identified to the extent that the data recipient is unable to recover and re-identify the information subject shall not be deemed as sharing, transferring or publicly disclosing personal information, and such data shall be stored and processed without notice to or consent from you.

7. WITHDRAWING YOUR CONSENT

7.1 The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

7.2 Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.

7.3 Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing Services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in Provision 15.4.

7.4 Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under Applicable Laws.

8. ACCESS TO AND CORRECTION OF PERSONAL DATA

8.1 If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

8.2 Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

8.3 We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the Privacy Laws).

9. PROTECTION OF PERSONAL DATA

9.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, data anonymisation, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, and security review and testing performed regularly.

9.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

10. ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

11. RETENTION OF PERSONAL DATA

11.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

11.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

12. INFOMATION ABOUT CHILDREN

12.1 This service is not targeted at children under the age of 13. We do not knowingly collect or maintain personal data or non- personally identifiable information about any person under the age of 13, nor is any part of our website, games or other services targeted at them.

12.2 As a parent or legal guardian, please do not allow any child in your care to submit personal data to us. Please also consult our Terms of Service for more information.

12.3 If personal data of a child under the age of 13 years in your care is disclosed to us, you hereby consent to the processing of the child's personal data and accept and agree to be bound by the terms of this Policy on behalf of the child.

12.4 If you do not in fact consent to the processing of personal data of a child under the age of 13 in your care, please contact our Data Protection Officer. We will close any account used exclusively by such a child and delete and/or delete any personal data submitted by such a child without parental consent, or as otherwise required by applicable law.

13. YOUR RIGHTS

13.1 This section (“Your Rights”) applies to users that are located in the European Economic Area only. For user located in other territories, please refer to the privacy clause in this Policy and Terms of Service.

13.2 You may have certain rights regarding the personal information we collect and process about you, depending on your location and the applicable privacy laws. Some of these rights may only apply in specific circumstances.

Where required by applicable law, we will respond to requests to exercise your privacy rights without undue delay and within the timeframes prescribed by applicable law, unless a longer period is permitted.

If you wish to exercise any of your applicable privacy rights or submit a request regarding your personal information, you may contact us through the in-game Customer Support system.

13.3 Access. You have the right to access personal information we hold about you, how we use it, and who we share it with.

13.4 Portability.

13.4.1 You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent (e.g., certain survey information) or pursuant to our contract with you, as described in the section “How We Use Your Personal Information “You have the right to receive this information in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer that personal information to another party.

13.4.2 If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (e.g., where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

13.5 Correction. You have the right to request that we correct or update any personal information we hold about you if you believe it is inaccurate or incomplete. You may review and update certain account information at any time by logging into your Account through the Services. If you believe that any other personal information we maintain about you requires correction, you may submit a request through the in-game Customer Support system.

13.6 General Data Protection Regulation (GDPR)

13.6.1 Where provided under applicable privacy laws, including the GDPR where applicable, you may request the deletion of your Account or certain personal information associated with your Account. You may also delete your Account or manage certain personal information directly through your Account settings, where such functionality is available. If you would like us to erase any other personal information that we process about you, you may submit a request through the in-game Customer Support system.

13.6.2 You may request that we erase the personal information we hold about you in the following circumstances:

(a) you believe that it is no longer necessary for us to hold such personal information;

(b) you believe the personal information we hold about you is being unlawfully processed by us.

13.6.3 You can also exercise your right to restrict our processing of your personal information (as described below) whilst we consider your request.

13.6.4 We may need to retain personal information if there are valid grounds under data protection laws for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Game Services and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

13.7 Restriction of Processing to Storage Only.

13.7.1 You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (e.g., for the defense of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

13.7.2 You may request we stop processing and just store the personal information we hold about you were:

(a) you believe the personal information is not accurate for the period it takes for us to verify whether it is accurate

(b) you wish to erase the personal information as the processing we are doing is unlawful, but you want us to retain the personal information but just store it instead.

(c) you wish to erase the personal information as it is no longer necessary for our purposes, but you require it to be stored for the establishment, exercise or defense of legal claims.

13.8 Objection. You have the right to object to our processing of personal information about you. Please contact the in-game Customer Support system for any specific request about processing your personal information. However, we hold the right to determine the rationality of the request and have the absolute right to decide whether the request shall be proceeded or rejected.

13.9 Announcements. We may from time to time send you announcements when we consider it necessary to do so (such as when we temporarily suspend Game access for maintenance, or security, privacy, or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature. Besides, these announcements guarantee mutual interests at the greatest extent.

14. TRANSFERS OF PERSONAL DATA OUTSIDE OF HONGKONG

14.1 We generally do not transfer your personal data to regions outside of Hongkong. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the Personal Data Protection Act (“PDPA”).

14.2 If you are a resident of the European Union, an additional term shall be applied to you about your rights of personal data. Kindly refer to Section “YOUR RIGHTS” in this Policy.

15. MISCELLANEOUS

15.1 This Privacy Policy should be read together with any other policies, notices, agreements, or consent terms that govern our collection, use, disclosure, or other processing of your personal information.

15.2 We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the Services. Where appropriate, we will update the "Last Updated" date at the beginning of this Privacy Policy. Your continued access to or use of the Services following the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated Privacy Policy.

15.3 This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, without regard to its conflict of laws principles.

Any dispute arising out of or relating to this Privacy Policy, including any question regarding its existence, validity, interpretation, or termination, shall be referred to and finally resolved by arbitration in Hong Kong in accordance with the applicable arbitration rules.

15.4 If you have any questions, comments, complaints, or requests regarding this Privacy Policy or our personal information handling practices, you may contact us through the in-game Customer Support system.

Contact: Data Protection Representative

16. Orders & Payments

16.1 If you are under the age of 13, or under the age at which you are legally permitted to make purchases in the jurisdiction where you access the Services, you may make purchases only with the consent and involvement of your parent or legal guardian. By making any purchase through the Services, you represent and warrant that your parent or legal guardian has reviewed and accepted these Terms on your behalf.

16.2 Subject to these Terms, you may purchase a limited, non-transferable, non-exclusive license to use Virtual Currency and Virtual Items through the Services using valid payment methods.

Unless otherwise required by applicable law, all purchases of Virtual Currency and Virtual Items are final and non-refundable. If a purchased Virtual Item or Virtual Currency cannot be delivered due to circumstances attributable to us, your sole remedy shall be to request a refund through the applicable payment provider or payment platform.

You acknowledge and agree that your purchase constitutes an offer to obtain a license to use the applicable Virtual Currency or Virtual Item. Upon acceptance of your order, the applicable Virtual Currency or Virtual Item will be credited to your Account without delay, and you expressly consent to such immediate delivery.

16.3 Virtual Currency and Virtual Items made available through the Services are digital content licensed to you and do not constitute tangible property.

Except where otherwise required by applicable law, all purchases of Virtual Currency and Virtual Items are final, non-cancellable, and non-refundable once the digital content has been delivered to your Account.

If a payment is reversed, charged back, or otherwise withdrawn through the applicable payment provider, we reserve the right to suspend or terminate the associated Account and take any other actions permitted under these Terms or applicable law.

Notwithstanding the foregoing, if you are a resident of the Republic of Korea, you may be entitled to request a refund in accordance with applicable Korean laws and regulations, provided that all applicable refund conditions are satisfied, including but not limited to:

(a) The relevant Virtual Currency or Virtual Item has not been used or consumed;

(b) The Virtual Currency or Virtual Item remains technically recoverable or removable from your Account. Certain products, including but not limited to Battle Passes, Monthly Passes, subscription-based benefits, or similar services that become effective immediately upon purchase, are generally not eligible for refunds once activated; and

(c) The refund request is submitted within seven (7) days from the date of purchase or within any other period required by applicable law.

To the extent permitted by applicable law, our determination regarding the classification and refund eligibility of Virtual Currency and Virtual Items shall be final.

If you have any questions regarding these Terms, please contact us through the in-game Customer Support system.

Effective date: 1/6/2023

Last updated: 6/26/2026